ADT® Authorized Dealer Serving The Entire Charlotte Metro Area
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool brings the tradition of providing a neighbor a key to your house into the digital age. It does away with the requirement for actual keys or passcodes and allows you to oversee who can access your Charlotte home and for what duration. Learn more about how it works with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You have neighbors you trust to watch your pets, retrieve your mail, or water your plants when you go out of town. Before, you would just give them a house key. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you won’t have to be concerned about missing keys or doors left unsecure. 

What you need is an ADT security system, a Google Nest doorbell camera, a smart door lock, and the ADT+ app that brings it all together. Here’s how it works: 

  1. You grant access to a trusted person, like a close friend or neighbor, via the ADT+ app.
  2. Then, you define permissions. You can provide neighbors with timed access, permitting them to come and go during a particular timeframe, or event-based admittance. For instance, if a package arrives, the system can unfasten the door to allow your neighbor to move it inside once it authenticates them.
  3. After you’ve configured access, your Google Nest Doorbell with familiar face functionality verifies your neighbor as they proceed toward the door.
  4. Your ADT security system will disarm and release the door lock when the approachee is confirmed as an authorized guest.
  5. You receive real-time updates as your neighbor enters and exits. The app also supplies a complete log. 
  6. Once the trusted neighbor exits, your smart door lock secures independently to protect your home.

You are able to authorize access for anyone you would like, such as a pet sitter, a service technician, or a friend who shows up when you’re not there. This feature is also beneficial during emergencies, particularly when you’re away. To illustrate, if a water sensor goes off, your system can provide event-driven access so an individual can enter and switch off the water. The user-friendly app makes configuring permissions straightforward. 

Make Your Charlotte Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a terrific example of how ADT makes your Charlotte home more connected and secure while simplifying your daily life. This service isn’t just for neighbors and guests, as you’ll enjoy the face recognition and auto-unlock capability when you’re wrangling kids or hauling in loads of groceries. Once you're inside, the door secures behind you automatically.

Customize Your ADT Home Security System In Charlotte With The Latest Tools

Benefit from features like ADT Trusted Neighbor and Google Nest cameras with a new home security system in Charlotte from Secure24 Alarm Systems. A national ADT dealer, we’re pleased to deliver the latest innovations from the leader in home security. Reach out to (704) 980-0988 today to design your package. Our skilled team can answer your questions about ADT+, Google Nest cameras, and how to get everything working seamlessly.