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December 17, 2021

What Are The Next Steps After Your Home Security Alarms Go Off In Charlotte?

An alarm system is intended to protect your home. But what happens in the event your home security alarms go off in Charlotte? What are the right steps to take to be certain you and your family are secure?

Your first priority is to remain calm. Know that your 24/7 monitoring professionals are always standing by to assist. Then follow these steps to be prepared for any crisis at your property.

Our 24-Hour Specialists Help You Stay Safe

A 24-7 monitoring specialist is immediately alerted when your Charlotte home security alarms go off. Once a representative is alerted, they will reach out to you without delay to figure out what set off your home’s defense. Your protection devices can go off for several different reasons, including:

  • Break-in

  • Flames or smoke from a fire

  • Flooding

  • Alarm tripped by accident

In circumstances where the alarm was set off by accident—like forgetting that the motion sensors are armed when you open a window— a representative will reach out to find out if help is needed. Supply them with your predetermined password, and they will cancel the alarm.

If you have an urgent situation, your monitoring team member will send out emergency personnel, including police, fire, and EMS, to your property. They will even function as a contact point if nobody is home. Your monitoring team also can let first responders know which component was set off, increasing their preparedness for what might be a life-threatening situation. Your monitoring professional will remain on the phone with you to help you stay composed and inform you what the next steps should be.

Steps to Take if Your Alarm Goes Off In Charlotte

Getting roused from bed in the middle of the night to your alarm echoing through your house can be incredibly scary—even moreso if you aren’t clear as to why it’s going off. The most important thing you should do is remain calm and proceed with the following:

  • First, get somewhere safe. Collect your loved ones as quick as you can and get into a protected area within your residence or exit as quickly as possible. It's a common tendency to want to face the situation in your home, but this is not the best course of action. Instead, concentrate on trying to keep you and your family members secure and letting the authorities resolve the crisis.

  • Second, utilize your mobile security application to remain in communication with your monitoring agent. They'll dispatch emergency professionals who will be in transit to your home within minutes.

  • Lastly, keep a persistent line of communication with your monitoring team and first responders. You are able to be patched through, so everyone is sharing information. On the other hand, if you’re not able to speak directly to emergency services, get alerts by text message. Even in false alarm situations, it's a good idea to keep adequately communicating with all teams so you will be prepared should a legitimate crisis take place.

Defend Against Any Emergency in Charlotte with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems ensures your family and your home are secured. With 24/7 monitoring, smart locking systems, and safety alarms, your home will become the secure environment it's supposed to be. Customize your ideal home security solution by completing the following form or call (704) 980-0988 to take the first step toward a secure property.